Please, note that after checking on your account, I can see exactly what happened. Thank you for providing more information so that I can check on your account.

Hi Kerri, Hope that you are well and safe. Unprofessional business if they want to be successful and gain new clients they should not cheat their clients with hidden impossible requirements that are not stated anywhere. I know now what to expect from this company just unbelievable. After trying to withdraw a few times now they have blocked me from being able to initiate withdrawal and are asking me to do account verification again. It is unprofessional and wrong to mislead people like this it's not about the money at this point just purely unethical. Hi, I used to like this site but the last time I deposited I found out that my deposit was tied to a bonus which had to be played x10 to be able to withdraw and under my account the money I had deposited now is not being released to me for no reason their excuse is that it's bonus money which is not the case whatsoever it just goes to show that they will do anything they can to take your money and say sorry but you lose. Careful when you deposit this site uses unethical bussines practices